We love happy customers! If you find yourself in need of returning an item please review the terms of our return policy before contacting us at firstname.lastname@example.org.
When returning an item, please take note of the following as we remain firm on our return policy.
- All tags must still be attached and in original condition.
- We cannot accept anything with make-up or deodorant stains, hair, perfume or cigarette smoke.
- Items must be completely free of pet hair. We have a member of our team highly allergic to pet dander and hair. If an item is returned with hair your account will be red flagged and will not be permitted to return any other items.
- Items must not be worn, altered or washed.
- Shoes must be returned in the original shoe box or packaging.
- Shoe boxes must be package in either another box or mailer bag. DO NOT affix a label directly to the shoe box.
Items NOT eligible for return include the following:
- Any clearance, sale items or items purchased at a discount.
- Undergarments such as bralettes or swimwear for sanitary reasons.
- Earrings, hats and other headwear for sanitary reasons.
If you send back any item that is NOT eligible for return, we will notify you via email.
- If you would like it sent back, you must make that request by sending an email to email@example.com within 14 days. You will be responsible for the return shipping.
- If you choose not to have the item returned at your expense the items not eligible for return will be donated to charity.
For all eligible returns please read and understand the following terms for your return.
- Store credit will be issued for all eligible returns. NO refunds will be given.
- A 10% restocking fee will be deducted from your store credit.
- Each customer is allowed up to 5 return items in the calendar year, beginning on January 1st and ending on December 31st.
- You must email firstname.lastname@example.org to receive a return authorization number. NO UNAUTHORIZED RETURNS WILL BE ACCEPTED.
- Items being returned must be securely and neatly packaged.
- Please write your authorization number somewhere on the outside of the package.
- Items must be postmarked for return with tracking and acceptance scan from your shipper of choice within 7 days of original package receipt. Just printing a label doesn’t count.
- Return shipping charges are at your expense with the exception of eligible damaged or defective items. Please see our section on damage and defective merchandise before returning these types of items.
- If you do not meet the above criterial, we reserve the right to reject and/or refuse any item according to our discretion.
- Please allow 2-5 business days for your return to be processed and store credit to be issued.
DAMAGE/DEFECTIVES RETURN POLICY
We take great pride in personally packaging your order for shipment. However due to volume and us being human, sometimes things happen.
- We ask that you inspect your merchandise immediately upon receipt. If believe you have received defective or damaged merchandise you MUST contact us at email@example.com within 3 days of receipt; NO exceptions.
- If we do not receive an email that you have received a damaged item within 3 days, the return will be rejected for replacement or any store credit.
- Your email should include:
- “Defective” or “Damaged” in the subject line.
- The first and last name on your Ranchin Misfits account, order number and a product code or name of the item.
- A clear image attachment of the product, the defective or damaged area as well as an image including the tag showing it is still attached.
- A description of the defect if necessary.
- You will receive a response to your email within 24 hours (response time on weekends and holidays may be slightly longer).
- Damaged or defective merchandise will be replaced as long as the inventory is available. If inventory is unavailable for replacement a store credit will be issued.
- A return shipping label will be provided to send back damaged or defective items.
- Please allow 2-5 business days for your return to be processed.
Due to volume and product availability we do not offer exchanges because we cannot guarantee we will have a replacement. If you are needing to exchange an item, we suggest placing a new order for the correct item or size and follow our return policy procedures outlined above.
- An order may be cancelled before it ships; however, it is not guaranteed.
- Order cancellation does not apply to pre-orders.
- A 10% restocking fee will apply to all items and orders cancelled.
Thank you for being diligent and following our return policy. This is one of the things we must do to keep our prices competitive while still offering great products to the best customers!!